Shipping and Returns
Shipping & Returns
Fast shipping. Hassle-free returns.
We make getting PureGnaw to your dog as simple as possible.
Free Shipping
On all orders over $50 to all 50 US states.
1–2 Day Processing
Orders ship within 1–2 business days of being placed.
30-Day Guarantee
Not satisfied? We'll make it right — no questions asked.
Shipping
Processing time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free over $50 / $5.99 under |
| Expedited Shipping | 2 business days | $12.99 |
You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Where we ship
We currently ship to all 50 US states. International shipping coming soon.
Our Promise
We stand behind every chew.
If your dog doesn't love PureGnaw for any reason — we'll make it right. That's our 30-day satisfaction guarantee.
Returns
How to return
- Email us at hello@puregnaw.com within 30 days of your order
- Include your order number and a brief note on what happened
- We'll arrange a refund or replacement — no questions asked
Damaged or missing items
If your order arrives damaged or something is missing, contact us at hello@puregnaw.com with a photo and your order number. We'll sort it out within 24 hours.
Still have questions?
We're a small team and we read every email. Reach us at hello@puregnaw.com — we'll respond within 24 hours, usually much faster.